ROOTED IN TRADITION, DRIVEN BY INDEPENDENT SPIRIT
Frequently Asked Questions
1. About Pilo & Co Genève
What is Pilo & Co Genève?
Pilo & Co Genève is an independent Swiss watchmaking house based in Geneva. Founded by Amarildo Pilo in 2001, the Maison combines traditional Swiss watchmaking with a distinctive approach to design, colour and contemporary creativity.
Read more about our Maison here.
Where is Pilo & Co Genève based?
Pilo & Co Genève is based in Geneva, Switzerland, where the Maison has its roots and operates its own boutiques.
Our watches are also distributed internationally through selected retailers and partners.
Is Pilo & Co Genève an independent watch brand?
Yes. Pilo & Co Genève is an independent Swiss watchmaking Maison. Being independent allows us to develop our watches according to our own vision, from the design and choice of materials to the final details of each collection.
For more information, please read our philosophy and values.
What does “The Watchmaker of Saint-Gervais” mean?
Saint-Gervais is one of Geneva's historic districts and has long been associated with the city's watchmaking and artisanal heritage. It is where Amarildo Pilo opened its first boutique in 2001. This reflects our connection to Geneva and its watchmaking tradition.
Are Pilo & Co Genève watches Swiss Made?
Our Swiss Made collections are manufactured in accordance with the requirements governing the Swiss Made designation for watches.
Swiss Made indicates that the watch meets defined Swiss requirements concerning its movement, assembly, inspection and manufacturing value.
Depending on the model, components and specialised manufacturing processes may involve different Swiss suppliers, while the Maison's design, development and watchmaking expertise remain rooted in Geneva.
Does Pilo & Co Genève manufacture its own movements?
Pilo & Co Genève uses movements from established Swiss movement manufacturers such as ETA and Soprod and specialist suppliers, depending on the collection.
For the Pièces d'Exception collection, the Maison developed its first in-house movement in collaboration with reknowned manufacture Concepto.
Buying a Pilo Watch
Where can I buy Pilo & Co Genève watches?
Pilo & Co Genève watches are available through our official website, our Geneva boutiques and selected authorised retailers internationally.
Is it safe to buy a Pilo & Co Genève watch online?
Yes. Watches purchased through our official website are sold directly by Pilo & Co Genève. We take care of secure payment, insured shipping and customer support.
Can I see a watch before buying it?
Yes. You can visit one of our Geneva boutiques to discover our collections and try on available models. For customers outside Geneva, our team can also provide additional photographs, videos or information about a specific watch.
For any requests, please contact us.
Where does Pilo & Co Genève ship?
We ship internationally. Available destinations, shipping methods and delivery conditions are indicated during the checkout process.
How long does delivery take?
Delivery times
- Switzerland: 3–5 days
- Europe: 5–8 days
- International: 7–14 days
Worldwide express shipping
Orders are handled by DHL for fast and secure delivery.
Will I have to pay customs duties or import taxes?
All orders are shipped DDU (Delivery Duties Unpaid) from our offices in Geneva, Switzerland.
This means that import duties, taxes, and customs fees are not included in the purchase price. These charges must be paid to the carrier upon delivery.
Returns & Warranty
Can I return my Pilo & Co Genève watch?
Yes. We offer a full refund for returned watches, excluding the original shipping fees.
Watches can be returned within 5 days of receipt, provided they are unworn, in resellable condition, and returned with all accessories and original protective packaging.
Return shipping costs are the responsibility of the customer. As every returned watch must be suitable for resale, we cannot accept watches that have been worn or show any signs of use, including scratches or other marks.
Once we receive the watch, our team will carefully inspect it to determine whether it meets our return conditions. If the return is approved, we will process your refund as quickly as possible.
For a refund request, please contact us.
For more details, please visit our refund policy page.
Can I return a watch that I have worn?
For hygiene, quality-control and resale reasons, watches that show signs of wear or damage are not be eligible for return.
How long is the Pilo & Co Genève warranty?
pilo-watches.com offers a two-year warranty on parts and labor. This warranty covers shipping and insurance on shipping. This warranty cannot cover leather wrist-bands, batteries or any item modified or altered by a third party or given any inappropriate use by being subjected to shock, chemical products, etc.
Any request for after-sales service, whether covered by the warranty or not, is subject to our approval before shipment of an item can be authorized. Procedure for submitting a warranty claim: for technical support please contact us.
Where can I have my Pilo watch serviced?
Where can I have my Pilo watch serviced?
Pilo & Co Genève provides after-sales assistance through its Geneva base. Contact us with your model and the nature of the issue so we can advise you on the appropriate solution.
