Politique d’expédition

Shipping Policy – Pilo & Co Genève

Free Worldwide Delivery

We offer free shipping on all orders, regardless of destination.

Shipping Origin

All orders are carefully prepared and dispatched from our logistics centers in Switzerland.

Carriers

We ship worldwide using trusted carriers such as DHL, FedEx, or Swiss Post, depending on your location and the most efficient delivery route. Once your order is shipped, you will receive a confirmation email with a tracking number and real-time delivery updates.

Delivery Times

Estimated delivery times vary by destination:

Europe: 2–5 business days

North America: 3–7 business days

Asia & Rest of the World: 4–10 business days

Please note that these are estimated delivery windows and may vary due to customs procedures or local delivery conditions.

Duties & Taxes

All orders are shipped DDU (Delivery Duties Unpaid).

This means that import duties, taxes, and customs fees are not included in the purchase price. These charges, where applicable, are the responsibility of the customer and must be paid directly to the carrier upon delivery.

Important Notice

All sales made by Pilo & Co Genève are final. We do not accept returns, refunds, or exchanges unless otherwise required by law or as outlined in our Refund Policy. Please review it carefully before placing your order.