Terms & Conditions

pilo-watches.com General Terms and Conditions of Sale



General remarks


Use of this website is regulated by the terms and conditions set out below. pilo-watches.com reserves the right to modify the general terms and conditions of sale without notice.
The general terms and conditions of sale apply to all orders submitted via the website www.pilo-watches.com, and are deemed to be accepted by the client at the time that an order is confirmed. pilo-watches.com reserves the right to refuse any order for any reason without explanation. The content, including images, of www. pilo-watches.com is purely for information and implies no contractual obligations.
Use of the website is purely personal, and any dissemination of its contents for promotional or commercial purposes is forbidden. Only adults legally competent to enter into contracts and able to provide a valid delivery address are entitled to place orders on www. pilo-watches.com.





We will be happy to answer any question you might have and to provide any necessary clarifications. You are welcome to contact us by email at contact@ pilo-watches.com.





Orders may be placed by means of the form online. Any follow-up communication with pilo-watches.com must be handled by email. Any amendment of an order discussed over the telephone must also be confirmed by email in order to avoid confusion.





Your order must be paid for through the website pilo-watches.com. You can also book your watch by email and take delivery in Geneva by paying for it on site.





Shipments are insured and may be tracked, maximum delivery time being two weeks from the date of the payment of the deposit.
The client undertakes to verify the contents of the parcel with 24 hours of taking delivery; to confirm the good working order of the merchandise within 7 days of taking delivery; and to inform the manufacturer immediately of any potential problem by an email sent to this address: contact@ pilo-watches.com.
Shipment & insurance are included in the final price; Free shipping.





pilo-watches.com offers a two-year warranty on parts and labor. This warranty covers shipping and insurance on shipping.
This warranty cannot cover leather wrist-bands, batteries or any item modified or altered by a third party or given any inappropriate use by being subjected to shock, chemical products, etc.
Any request for after-sales service, whether covered by the warranty or not, is subject to the approval of pilo-watches.com before shipment of an item can be authorized. Procedure for submitting a warranty claim:  for technical support please send an email to contact@pilo-watches.com.



Out of warranty repairs


Repairs on any item no longer under warranty will involve a preliminary evaluation on our premises, followed by an estimate to be approved by the client. Procedure for requesting repairs: for technical support please send an email to contact@pilo-watches.com.



Jurisdiction and governing law


All rights, obligations, offers and contracts covered by the terms and conditions here mentioned will be governed solely by the laws of Switzerland.
All differences arising between the parties involved will be adjudicated by the competent court in Switzerland, the commercial court in Geneva.

© PILO & CO SA 2024